Privacy policy

Last Updated: [23 July 2026]

At Veluna we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely through third-party payment providers)
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Website usage information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Process payments
  • Provide customer support
  • Communicate regarding your order
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you have consented)

3. Legal Basis for Processing

We process your personal information because it is necessary to:

  • Fulfil a contract with you
  • Comply with legal obligations
  • Protect our legitimate business interests
  • Where required, with your consent

4. Payment Processing

Payments are securely processed through trusted third-party payment providers. We do not store your complete credit or debit card information.

Your payment information is handled according to the privacy policies of the relevant payment providers.

5. Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors
  • Courier and delivery companies
  • Shopify
  • Marketing service providers
  • Website analytics providers
  • Government authorities where required by law

We never sell your personal information to third parties.

6. Cookies

Our website uses cookies to:

  • Keep your shopping cart active
  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Deliver relevant advertising

You may disable cookies in your browser settings, although doing so may affect website functionality.

7. Marketing Communications

If you choose to subscribe, we may send you:

  • Promotions
  • Discounts
  • Product launches
  • Newsletters

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information where legally permitted
  • Object to certain processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Regulator of South Africa

11. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date