Terms of service

 

Last Updated: 23 July 2026

Welcome to Veluna. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will become effective immediately upon being published on this page.

2. Products

We make every effort to display our products, descriptions, and images as accurately as possible.

However, we cannot guarantee that:

  • Product images accurately reflect the exact colour due to different screen settings.
  • Product descriptions are completely error-free.
  • Products will always be available.

We reserve the right to discontinue any product without notice.

3. Pricing

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occasionally occur. If a product has been listed at an incorrect price, we reserve the right to cancel the order and provide a full refund.

4. Orders

When you place an order, you agree that:

  • All information provided is accurate.
  • You are authorised to use the payment method provided.
  • We may refuse or cancel any order for any reason, including suspected fraud, pricing errors, or stock availability.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs once your order has been processed and dispatched.

5. Payment

Payments are securely processed through trusted third-party payment providers.

We do not store your complete payment card information.

Orders will only be processed once payment has been successfully received.

6. Shipping and Delivery

We aim to dispatch orders as quickly as possible.

Delivery times are estimates and may vary depending on:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations

We are not responsible for delays caused by third-party courier services.

Risk in the products passes to you once your order has been delivered to the address provided.

7. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms of Service.

If you are not satisfied with your purchase, you may request a return in accordance with our Returns Policy and the Consumer Protection Act, 2008 (South Africa).

Products returned must generally be:

  • Unused
  • In their original packaging
  • In a resalable condition
  • Returned within the applicable return period

Certain products may not be eligible for return due to hygiene reasons unless defective.

8. Warranty

If a product is defective, you may be entitled to remedies available under the Consumer Protection Act, including repair, replacement, or refund where applicable.

This does not cover damage resulting from:

  • Misuse
  • Abuse
  • Accidental damage
  • Improper handling
  • Unauthorised modifications

9. User Conduct

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Introduce malicious software or viruses.
  • Interfere with the operation or security of our website.
  • Copy, reproduce, or exploit any part of our website without permission.

10. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding
  • Designs

is owned by or licensed to Veluna and is protected under applicable intellectual property laws.

No content may be copied or reproduced without our written permission.

11. Limitation of Liability

To the maximum extent permitted by South African law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Inability to use our website
  • Delays in delivery
  • Product misuse
  • Loss of profits or business opportunities

Nothing in these Terms limits any rights you have under applicable consumer protection laws.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or services provided by third parties.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Power outages
  • Internet failures
  • Government actions
  • Pandemics
  • Labour disputes
  • Courier disruptions

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Veluna
Email: veluna.store12@gmail.com